Hospital UX

It was discovered about six weeks ago that I needed a minor operation. I’d be gloriously under general anesthesia during the procedure — the initial test that found the abnormality had been extraordinarily painful, so it was a welcome relief that I’d be asleep for the actual surgery. The only other surgery I’ve had was for removal of my wisdom teeth.

Previous Surgery
They put me in a chair, put a gas mask on me, and asked me to count backward from ten. I believe I made it to six. Later, I woke up for a second when I was placed in a wheelchair. I had no bodily control, so I collapsed forward. I passed out again as they caught me. Then I woke up two hours later in the car. Blood had filled my stomach. My dad had to practically carry me up our steps — three hours after we left the surgery. I spent the rest of the day groggy and nauseous.

Clothing
This time, I was whisked into a pre-op room. The nurse and every person I interacted with repeatedly asked me what procedure I was having. They had me verify my info multiple times. Then I was left with a purple gown, a stripped robe, socks, a heated blanket, two bags for my belongings, and a bright green eyeglasses case. It took some work to get dressed by myself, but I managed to do it. I felt a bit like a Japanese warlord with the big robe loosely wrapped around me! I realized that my gown had a weird outlet in it. This was so that a hot air hose could be connected to it to blow warm air directly against my skin if needed.

IV
When the nurse came back, she inserted the IV while I looked steadfastly in the opposite direction. My spouse was then brought in. The IV was just water and electrolytes, but as I sat there, pressure began to build up in my head and then ran past my ears to my cheeks. I couldn’t hear and my head began to bob. I thought I was going to vomit. The nurse scrambled to recline my chair, offered me a wet towel, and helped loosen the robe and gown so I wouldn’t overheat. After a few minutes, the pressure went away. I looked up to find my spouse pushed back in a corner watching me wide-eyed and a little pale himself. The nurse remarked that the color had come back into my lips. I still felt a little funny, but I could hold my head up again.

Waiting
After that, I was too nervous to really talk. I handed the nurse my notarized living will to add to my digital records. Then while we sat and waited, I played Pokemon Go and Fire Emblem Heroes on my phone. The anesthesiologist then came in. She told me that I’d be intubated too, so I needed to sign off on that. Fortunately, I had done some last minute blog readings the night before, so I had read what to expect. I put my phone away then and just stared at my spouse in terror.

Time to Go
Two nurses came to walk me to surgery. I took a pit stop and awkwardly hung my IV on a wall hook. A nurse had to take back over holding the IV bag while we finished the walk to surgery. Once there, the doctor and a nurse worked together to remove the striped gown. I tried to hold the purple gown shut while stepping up onto the stool to get onto the bed. They had me put my arms out on these small sliding tables on either side. My head was secured in a…pillow-cup thing. It was comfy. A blood pressure cuff was put on my left arm. At my feet, it felt like more blood pressure cuffs were added to my ankles. The doctor, while holding my hand, told me that it was a like a foot massage. A blanket was put over me. Then a nurse opened up a binder and began to read aloud what I was there for. I looked down towards my feet again.

Groggy

Afterwards
I woke from a heavy dream which disappeared as soon as I opened my eyes. My head lulled on my left shoulder. Across the hallway, a clock read 9:12 a.m. Now that I think about it, did they put my glasses back on me? I’m near-sighted so I can’t see that far on my own. A nurse was sitting next to me. After a few minutes, she noticed I was moving my head around. She asked me some questions about my well-being. My throat was sore and dry, so this was a little difficult. They then called my spouse by his cellphone. When he arrived, he took the nurse’s seat. She then went and brought me a delicious buttered English muffin and water. I was starving, so I gulped it down.

They wouldn’t release me till my blood pressure came back up. It was low. She adjusted my IV, made me drink some more water, and wait a bit longer. Slowly it came back up. She then took my IV out. When she left, my spouse carefully helped me change back into my clothes. I wasn’t in much pain. A lady then pushed me down in a wheelchair while my spouse got the car.

Overall
What stands out to me is that everyone was so nice and considerate. My prior experience as illustrated at the beginning was that the orthodontist’s office didn’t even care that I hadn’t woken up. I’m going to attribute how sick I got last time to potentially having had too big of a dose of anesthesia and swallowing a belly full of blood. Today I’m feeling a little disorientated if I walk around too much. Sitting up and writing this has been a little hard as my head keeps wanting to lean sideways. But now I have this written up for you!

Mac Migration

After 5.5 years, I was upgraded to a new Mac at work. The old Mac tower is still serviceable, but it was struggling to process video footage while also allowing me to run Tweetdeck and Google Chrome for other tasks. The new Mac arrived about a month ago and it took till today to get everything transitioned over to the new iMac.

Digital Signage
The biggest hang up was the licensing for the software which runs our digital signage. I was running an older version on my old Mac which worked very well. However, the company doesn’t support that version for OS X Sierra, so an upgraded was needed. In order to do that, my old Mac had to be upgraded two versions, then have the licenses transferred to the cloud. I then had to contact the company so they would then release the licenses to be accessed via the new Mac. Our system admin then took care of doing the double upgrades + OS X upgrade on the six player machines. I spoke with customer service twice during this process. At least a dozen support emails went back and forth.

Font Incompatible
With that in place and having copied all my remaining items off the old computer, I made the leap today to the new machine. Immediately I ran into a problem: the font we use for our branding doesn’t work with the iWorks software. Over on apple.com, I had to sign in, contact support via chat, they called me, I was put on hold three times, and then finally a nice guy named Nick picked up. He remote viewed into my machine to see the problem for himself. After several checks verifying the problem, he told me that yes, the font just isn’t compatible.

What I was seeing is that every time I hit a hard return in Pages or Keynote, a quote mark would show up at the end of the line. The guy recommended that I contact the font company for support on getting a Mac-compatible version of the font. I had used this font for 5.5 years on the old Mac. I’ve found an open source alternative which I’m using in the meanwhile while waiting on further instruction from my boss.

Google Chrome
Trusty ol’ Google Chrome also failed too. I know on other devices that if I log the browser in, everything will cross-populate over to the new system. That did not happen here. I ended up using a separate extension to backup all my tabs and then move them over to the new machine.

PC
Our system admin wound up on the floor helping me pull out cords as we tried to figure out why my PC’s monitor suddenly stopped working too during the transition. When I had to leave to get on desk, he was still tugging at cords. When I returned an hour later, the monitor was on.

Overall, this process has been quite exhausting!

New Census Bureau Tools for Businesses

I just saw a very exciting update from the U.S. Census Bureau. The Census Bureau has two new features for businesses:

* Regional Analyst Edition (click on My Location to have it auto-generate the location)
* Census Business Builder: Small Business Edition

These tools will help businesses better target their customers. I’m interested in this thanks to my previous work with my colleague, Mallory, on tools librarians can use to help their business patrons.

2017 Candidate for LITA Director-at-Large

Surprise!

My big secret is now out! The list of other candidates for this position and Vice-President/President-Elect are available online as well. The election is March 13th through April 5th. I appreciate your consideration of my candidacy.

As you can tell from my statement, I couldn’t keep my UX soul from creeping in. The main highlights of my background include:

  • Advisory Board member for ALA Office of Information Technology Policy
  • Participation in two LITA Task Forces
  • Co-creator of the LITA 3D printing/Maker Technology Interest Group
  • Co-founder of LibUX
  • The “muscle” behind the Global Map of 3D Printers in Libraries
  • 2015 ALA Emerging Leader

Read my full list of qualifications.

I’ll be running my election stuff over at @alagoodman since my usual one has been taken over by the real world.

Wanted: Help Archiving the EPA Website

I’ve found a way to make myself useful. I’m adding pages from the EPA’s website to the Internet Archive. As such, I’ve found perhaps hundreds of pages which are not archived yet. This bookmarklet is easier to use than the official one. Why? It does it within the page w/o opening a new one.

What to Do
* Install the bookmarklet above to your browser.
* Go to a page of links (like the first one in the following section) and then CTRL + left click on all the links.
* Then go through each page clicking the bookmarklet.
* When you’re done, work your way back across each open tab by clicking the back button. Then scroll down and look for additional links + PDFs.
* Close the tabs as you work your way back across them.
* Sometimes it’ll time out so you need to hit the back button, then try the bookmarklet again.

Things to Know
* If it’s a PDF, it usually downloads to your computer. Annoying. Right now I don’t know how to get those in the Internet Archives, but hold onto them.
* If the PDF is hosted online, you can click the bookmarklet to add it to the Internet Archive.
* If the website/page doesn’t allow robot.txt, you can’t add it to the Archive.
* If you notice that you’re working through pages which have been recently archived, go find another set to go through. It’s a better use of your time to find pages which have never been archived before. These random reports haven’t gotten any IA love before.

Pages to Start With
* Air Research Products in the Science Inventory
* Science Inventory pages

If you’re interested in strategically going through the EPA site with me, let me know. We can make a plan of action to go through and get the pages in.

New Micro Report: Clicks in Weekly Events Email

I still feel like I have no idea what I’m doing in developing reports, but this week’s attempt at finding meaningful information is to send a new micro report. It goes to the Head of Adult Programming and the Children’s events coordinator. I list the top 5 events clicked on per category. My ultimate goal is to help event planners be able to better predict their audiences based upon email interactions. This is part of my strategy in reducing descriptions in weekly events emails to just titles + date. If people want to know more, they’ll click through and thus provide us with valuable information.

Now if I can get a steady pipeline from people on their attendance stats…

First Time Experience with Facebook Live

In that LJ marketing class, a speaker talked about livestreaming with Facebook Live. We talked about it at work and finally the stars aligned when I was signed up to attend Stephanie’s Bullet Journal class. She emailed me yesterday and asked if I’d like to film her presentation. Sure! You can see her video below and my notes on the experience below.

Prep Work
I over prepared by bringing up a laptop, soundproof headphones, and my phone. My intentions were to film while listening in to the stream on the computer as a quality check. It quickly became apparent that the FB Live was about 5 seconds behind the real thing which was hard to handle. I eventually closed the laptop. My phone was plugged into the laptop to sustain its power hunger for the entire hour and seven minute presentation.

Setup & Camera Movement
Stephanie sat at the end of the table and I sat on the right side of the table about two feet from her. Since our Facebook page is a business account, you have to download the Page Manager app, not the Facebook one. The live button is hidden. You need to go to your account page then click on post. From there, you have an option to choose live. It seems to default to the camera facing you.

For the most part, my elbows were drawn close to my body so I could just see her from the elbows up. When she talked about something on-screen, I’d turn the camera and then pinch in on my screen to zoom. Then I tried to be fancy and pinch out simultaneously when moving back to Stephanie herself. The footage timed out twice when it disconnected from the staff’s WiFi.

Audience Response
I was able to very slowly like people’s comments and reply. At the end of the program, around 750 people had been exposed to the Live event, 220-ish had popped in, we had 16 likes, and a handful of comments. Not bad for a first adventure!

Health Hazards
It’s hard to hold your phone that long. My hands started cramping up. The worst pain was a stitch in my right side. At times I felt like I couldn’t breathe completely. This could be because I re-aggravated my previously impinged rotator cuff on Sunday. At the end, I was very, very tired.