New Library Website: Feedback Form and Inspiration

Inspiration
I’m still not feeling up to doing the full write-up, but here are some shots of the final library websites I choose to inspire our current design. How many do you know? I mounted these onto a huge corkboard and displayed them at our visual design meeting. My colleagues got distracted by Skokie’s website and really honed in on that design. I choose these websites after completing the last feedback and “hopes and dreams” interviews.

inspiration_01

inspiration_02

inspiration_03

Feedback
As you can see in the image below, those interviews yielded nine pages of notes. That is 228 specific comments. I know who made which comments, but I hid the column from the team indicating who precisely wanted it. The spreadsheet is a Google Sheets, but I locked the hidden column so no one else could see it. I choose this route to give our colleague reviewers a sense of privacy so they would speak candidly. At no point did our team encounter an issue where they specifically needed to know who wanted something done. Instead I would stress the points which were repeated as being an area which we needed to address.

feedback_on_original_and_hopes

I printed out copies of the feedback and passed them around the table for review. The columns were:

  • Priority
  • Category: Website, Catalog, Demographic Info, Website & Catalog, General, Website & General
  • Type: Dream, Easy, Repeat, Requirement
  • Comment
  • Elaboration
  • Notes
  • Assigned To
  • Status
  • Department

I then color coded it somewhat to show what were of immediate concern (red). Offhand, I know that the new site addressed concerns about a single home for events and giving people a way to indicate interest in events. Otherwise, I’d have to sit down and see how many of the dreams we responded to.

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