After 5.5 years, I was upgraded to a new Mac at work. The old Mac tower is still serviceable, but it was struggling to process video footage while also allowing me to run Tweetdeck and Google Chrome for other tasks. The new Mac arrived about a month ago and it took till today to get everything transitioned over to the new iMac.
The biggest hang up was the licensing for the software which runs our digital signage. I was running an older version on my old Mac which worked very well. However, the company doesn’t support that version for OS X Sierra, so an upgraded was needed. In order to do that, my old Mac had to be upgraded two versions, then have the licenses transferred to the cloud. I then had to contact the company so they would then release the licenses to be accessed via the new Mac. Our system admin then took care of doing the double upgrades + OS X upgrade on the six player machines. I spoke with customer service twice during this process. At least a dozen support emails went back and forth.
With that in place and having copied all my remaining items off the old computer, I made the leap today to the new machine. Immediately I ran into a problem: the font we use for our branding doesn’t work with the iWorks software. Over on apple.com, I had to sign in, contact support via chat, they called me, I was put on hold three times, and then finally a nice guy named Nick picked up. He remote viewed into my machine to see the problem for himself. After several checks verifying the problem, he told me that yes, the font just isn’t compatible.
What I was seeing is that every time I hit a hard return in Pages or Keynote, a quote mark would show up at the end of the line. The guy recommended that I contact the font company for support on getting a Mac-compatible version of the font. I had used this font for 5.5 years on the old Mac. I’ve found an open source alternative which I’m using in the meanwhile while waiting on further instruction from my boss.
Trusty ol’ Google Chrome also failed too. I know on other devices that if I log the browser in, everything will cross-populate over to the new system. That did not happen here. I ended up using a separate extension to backup all my tabs and then move them over to the new machine.
Our system admin wound up on the floor helping me pull out cords as we tried to figure out why my PC’s monitor suddenly stopped working too during the transition. When I had to leave to get on desk, he was still tugging at cords. When I returned an hour later, the monitor was on.
Overall, this process has been quite exhausting!